Refund and Exchange Policy

As our products are sold in limited quantities, we only provide refunds where a product is found to be faulty, damaged, incorrect or not as described. We do not provide refunds for incorrect size selection or change of mind.

Size exchanges are provided for customers within Australia, unfortunately due to customs we can no longer accept international exchanges.

We aim to provide high-quality products. All Cowgirl Crush jeans are inspected at the completion of manufacturing, and each pair is individually inspected by us before being shipped to you.

Please inspect your order upon receiving it. In the unlikely event that your item arrives damaged or faulty, or you receive the wrong item, please contact us immediately at hello@shopcowgirlcrush.com. We will work with you to resolve the issue as quickly as possible.

To be eligible for a refund or exchange, your item must be in the same condition in which you received it: unworn, unused, with its original tags attached and in its original packaging. You will also need to provide proof of purchase and clear photographs of the product.

If your request is accepted, you will receive confirmation and instructions explaining how and where to return your item. Items returned to us without first requesting and receiving approval will not be accepted.

Refund Process

1. Inspect your item when you receive it.
2. If you find a fault, damage or another issue, contact us immediately at hello@shopcowgirlcrush.com and include clear photographs.
3. We will respond within three business days.
4. If your request is approved, we will provide instructions explaining how and where to return the product.
5. Once we receive and inspect the returned item, your refund will be processed to your original payment method.

Please allow time for your bank or payment provider to process and display the refund after it has been issued.

For any refund questions, contact us at hello@shopcowgirlcrush.com.

Exchanges

Please note: Our size exchange fee is $25 AUD non negotiable. 

We now are able to provide size exchanges subject to stock availability. If you would like to request an exchange, please contact us immediately at hello@shopcowgirlcrush.com. Please do not contact us regarding exchanges through our social media, email requests are required. 

How to apply for an exchange: 

1. Try on your item when you receive it.
2. Leave all tags still attached and ensure the item has not been washed or worn outside of the try on. The item should look as new. 
3. Email us at hello@shopcowgirlcrush.com and include your order number (e.g. #1001), the size you would like to exchange for OR if unsure send us your waist and hip measurements, and a clear photo of the item as new with all tags still attached. 
   
4. Once we have all the required details, we will process the exchange.
5. You will then receive two emails, one with an invoice for the $25 return fee which must be paid immediately, and one with a pre-paid shipping return label and instructions on how to return the jeans. 
   
6. Once the fee is paid, and we receive and inspect the item, your new item will be sent out. 
7. You will be notified with tracking for the new item, and should receive it within 2-7 business days.
   

Items returned without prior approval will not be accepted.

Please check our size chart and sizing recommendations carefully before purchasing. If you have any questions about sizing, please contact us before placing your order.

Exchanges remain subject to stock availability. If a replacement is unavailable, another suitable resolution will be provided.

Return Shipping

For approved faulty, damaged or incorrect items, we will provide a return shipping label and instructions.

Items returned without prior approval will not be accepted.

Contact Us

Please contact us at hello@shopcowgirlcrush.com for assistance.