Refund policy
Refund and Exchange Policy
As our products are sold in limited quantities, we only provide refunds or exchanges where a product is found to be faulty, damaged, incorrect or not as described. We do not provide refunds or exchanges for incorrect size selection or change of mind.
We aim to provide high-quality products. All Cowgirl Crush jeans are inspected at the completion of manufacturing, and each pair is individually inspected by us before being shipped to you.
Please inspect your order upon receiving it. In the unlikely event that your item arrives damaged or faulty, or you receive the wrong item, please contact us immediately at hello@shopcowgirlcrush.com. We will work with you to resolve the issue as quickly as possible.
To be eligible for a refund or exchange, your item must be in the same condition in which you received it: unworn, unused, with its original tags attached and in its original packaging. You will also need to provide proof of purchase and clear photographs of the issue.
If your request is accepted, you will receive confirmation and instructions explaining how and where to return your item. Items returned to us without first requesting and receiving approval will not be accepted.
Refund Process
- Inspect your item when you receive it.
- If you find a fault, damage or another issue, contact us immediately at hello@shopcowgirlcrush.com and include clear photographs.
- We will respond within three business days.
- If your request is approved, we will provide instructions explaining how and where to return the product.
- Once we receive and inspect the returned item, your refund will be processed to your original payment method.
Please allow time for your bank or payment provider to process and display the refund after it has been issued.
For any refund questions, contact us at hello@shopcowgirlcrush.com.
Exchanges
As our products are sold in limited quantities, we cannot offer returns or exchanges for change of mind or incorrect size selection.
Please check our size chart and sizing recommendations carefully before purchasing. If you have any questions about sizing, please contact us before placing your order.
Exchanges for approved faulty, damaged or incorrect items remain subject to stock availability. If a replacement is unavailable, another suitable resolution will be provided.
Return Shipping
For approved faulty, damaged or incorrect items, we will provide a return shipping label and instructions.
Items returned without prior approval will not be accepted.
Contact Us
Please contact us at hello@shopcowgirlcrush.com for assistance.