Shipping Policy

All Cowgirl Crush orders are dispatched from Australia using Australia Post. All shipping prices displayed on our website are in Australian dollars.

First Drop Preorder Dispatch

Our first Cowgirl Crush drop is opening as a preorder release.

Orders are expected to begin shipping in early August. We currently expect this schedule to remain on track.

Customers who purchase during the preorder will receive email updates as their order progresses, including more specific dispatch information and tracking once their shipping label has been created.

In the unlikely event that the expected dispatch timeframe changes, affected customers will be contacted by email.

Please ensure the email address entered at checkout is correct so you receive all order and tracking updates.

Choosing Express Shipping affects the delivery time after your order has been dispatched. It does not move your preorder ahead of other orders or change the estimated preorder dispatch date.

Shipping Rates and Estimated Delivery Times

Delivery estimates begin once your parcel has been dispatched and do not include preorder processing time.

These timeframes are estimates only. Regional locations, peak delivery periods, customs processing and circumstances outside Australia Post’s control may result in additional delays.

Australia

Shipping method	Price	Estimated delivery after dispatch
Standard Shipping	$15 AUD	Approximately 2–7 business days
Express Shipping	$19 AUD	Approximately 1–4 business days

The shipping price shown is the final amount charged for delivery. As Australian orders are shipped domestically, no customs duties or import charges apply.

We deliver to residential addresses, Australian PO Boxes and Parcel Lockers supported by Australia Post. Most regional and remote Australian destinations are available, although delivery may take slightly longer.

New Zealand

Shipping method	Price	Estimated delivery after dispatch
Standard Shipping	$29 AUD	Approximately 4–10 business days
Express Shipping	$35 AUD	Approximately 2–7 business days

For most single-pair orders, no additional customs duties or import charges are expected.

However, customs rules and thresholds can change. If New Zealand Customs applies any duties, taxes or import charges to your order, these charges are the responsibility of the customer.

United States

Shipping method	Price	Estimated delivery after dispatch
Standard Shipping	$35 AUD	Approximately 5–12 business days
Express Shipping	$50 AUD	Approximately 3–8 business days

The shipping rate remains the same regardless of the number of pairs ordered.

Customs duties, tariffs and applicable import charges are calculated separately at checkout and are expected to be approximately $60–$95 AUD per pair ordered. The final amount will depend on the order value, quantity and applicable customs assessment.

These charges are collected from the customer at checkout and paid upfront by Cowgirl Crush on the customer’s behalf. This means no further customs payment is expected when the parcel arrives.

Other Available International Destinations

This may include destinations within the United Kingdom, Europe and Canada.

Shipping method	Price	Estimated delivery after dispatch
Standard Shipping	$40 AUD	Approximately 5–18 business days
Express Shipping	Not available	Not applicable

The shipping price covers postage only.

Any customs duties, taxes, tariffs, import fees, handling charges or other fees applied by the destination country are not included and remain the responsibility of the customer.

We recommend contacting your local customs authority before ordering if you would like an estimate of any charges that may apply.

Shipping may not be available to every international destination. The full list of countries currently available will be shown at checkout. If your country is not listed, please contact us at hello@shopcowgirlcrush.com.

Flat-Rate Shipping

Shipping is charged at a flat rate per order, not per pair.

If multiple pairs are purchased within the same order, they will be packaged and dispatched together.

The exception is customs duties and tariffs for United States orders. The shipping price remains flat, but the applicable customs and tariff amount may increase depending on the number and value of the pairs ordered.

Tracking

Every Cowgirl Crush order includes tracking.

Once your shipping label has been created, tracking information will be sent automatically to the email address provided at checkout.

Please allow a little time for tracking to update after your label is created, as the first tracking event may not appear until Australia Post scans the parcel into its delivery network.

Signature on Delivery

Signature on Delivery is not included automatically.

Customers who require Signature on Delivery can contact us to request it for an additional $10 AUD.

As orders are generally processed on the same day they are placed, we recommend arranging Signature on Delivery before ordering where possible. Requests are subject to availability for the selected destination and must be received before fulfilment begins.

Preorder and In-Stock Items

If an order contains both preorder and in-stock items, the full order will be held and dispatched together once every item is ready.

Cowgirl Crush does not currently split one order into multiple separate shipments.

Address Changes and Incorrect Addresses

Orders are generally processed on the same day they are placed, so we cannot guarantee that delivery addresses can be changed after checkout.

If you notice an error, please contact hello@shopcowgirlcrush.com immediately with your order number and the correct address. We will do our best to help, but once your order has been processed, labelled or dispatched, the address cannot be changed.

Customers are responsible for entering a complete and accurate delivery address at checkout.

If a parcel is returned because an incorrect or incomplete address was provided, any return-to-sender fees and the cost of reposting the order will be charged to the customer.

Customs Duties and Import Charges

Customers outside Australia are responsible for understanding any customs requirements that apply in their country.

The only exception is United States orders, where applicable duties and tariffs are collected at checkout and paid upfront by Cowgirl Crush on the customer’s behalf.

For all other international destinations, any duties, taxes, tariffs, brokerage fees, import fees or customs charges imposed after dispatch are the customer’s responsibility.

Customs processing is controlled by the destination country and may cause delays beyond the original delivery estimate.

Refused, Unclaimed or Returned Parcels

Customers are responsible for monitoring their tracking and collecting their parcel where required.

If a parcel is:

• refused by the customer

• left unclaimed

• returned because customs charges were not paid

• returned because an incorrect or incomplete address was supplied

• returned because the customer did not arrange collection or redelivery

the order may be treated as a change-of-mind return.

Orders returned for these reasons are not eligible for a refund, except where required by applicable consumer law.

Any original shipping charges, customs duties, tariffs, return-to-sender fees and reshipping costs remain the responsibility of the customer.

If the parcel is returned safely to Cowgirl Crush and the customer would like it sent again, all applicable return and reshipping costs must be paid before it can be redispatched.

Delayed or Missing Deliveries

Delivery timeframes are estimates and delays can occasionally occur due to customs processing, weather, peak delivery periods, regional delivery networks or other circumstances outside our control.

If your parcel has passed its estimated delivery window or tracking has not updated for an extended period, please contact hello@shopcowgirlcrush.com.

We will review the tracking information and, where appropriate, lodge an enquiry with Australia Post. Please do not assume a parcel is lost solely because tracking has temporarily stopped updating.

Damaged, Incorrect or Misdescribed Orders

Every Cowgirl Crush order is carefully inspected and packaged before dispatch, making transit damage or incorrect orders very unlikely.

In the very unlikely event that your item arrives damaged, faulty, incorrect or not as described, please contact hello@shopcowgirlcrush.com as soon as possible with:

• your order number

• a description of the issue

• clear photographs of the item and packaging, where possible

We will review the matter and provide the appropriate next steps.

Please see our separate Returns and Exchanges Policy for further information.

Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded under Australian Consumer Law.